view of palm trees
FAQs

The Rockley Barbados

Everything You Need To Know

Greetings from your friends at The Rockley! Your stay is an immersion in Bajan culture that simply can’t be bought — here’s what you need to know before you head our way.

  • TOURISM FUND
    Please note an optional donation to the Tourism Fund of Barbados will be applied to your account of US$1 per day which allows guests "give back" to the island in a direct and meaningful way. This donation is at the discretion of the guest and can be accepted or declined at check out. For more information on the tourism fund please visit BHTA Tourism Fund.
    http://www.bhta.org/
  • DEPOSIT POLICY
    For guests who have booked direct with us the following deposit policies are applicable.
  • REFUNDABLE POLICY
    A three night deposit is required to secure your reservation, with the balance of payment to be made upon check in to Sea Breeze Beach House.
  • NON-REFUNDABLE POLICY
    Full payment is required in order to secure your reservation, and this payment is non-refundable, non-modifiable and non-transferable.
    For guests that have booked through a third party travel agent or tour operator, please contact them directly to confirm their deposit policies.
  • ROOM & BED REQUEST POLICY
    Please note room requests and bedding requests are not guaranteed, however we will do our best to try and accommodate their request. Please send your requests to stay@therockleybarbados.com.
  • PACK FOR A PURPOSE
    Click here.  We are committed to being a responsible corporate and community citizen and are proud members of Pack for a Purpose, an initiative that allows travelers like you to make a lasting impact in the community at your travel destination. If you save just a few kilos of space in your suitcase and bring supplies for the less fortunate you'll make a priceless impact in the lives of our local children and families. On arrival just hand over the supplies to us and we will deliver them to the Charity on your behalf. Please click here to see what supplies are needed for our project.
  • DEPOSIT BY CREDIT CARD
    Please note that the credit card used to make the booking and pay any deposits must be presented at the time of check-in with proof of ID (both photographic and signature).
  • GUEST INCIDENTAL AUTHORIZATION POLICY
    There is a mandatory incidental deposit taken at check in by either credit card or via a cash deposit. Guests are recommended to activate signing privileges by allowing a deposit of US$250.00 to be authorized on their card or they can decline this service and deposit a fixed amount of US$250 in cash. All unused amounts of the deposit will be refunded on departure.
  • GOVERNMENT ROOM LEVY
    As of July 1st, 2018, there is a mandatory room rate levy required to be payable on departure which is US$9.63 per bedroom per night. For 2 bedroom suites, this charge is US$19.25 per night.
  • EARLY CHECK-OUT POLICY
    If a guest wishes to check out from the hotel early, the refund will be based on the total stayed room nights plus 3 used nights. The balance of the reservation will be refunded to the guest, if the reservation was made directly with the hotel. If this was done through a tour operator, then the refund will be done through the tour operator.
  • SMOKING POLICY
    All areas of the hotel are non-smoking, this includes in all rooms and suites, balconies, corridors, public areas, restaurant and bars. Failure to comply will result in a US$250 charge to your guest account. There is a designated smoking area at the hotel.
  • TOURISM FUND
    Please note an optional donation to the Tourism Fund of Barbados will be applied to your account of US$1 per day which allows guests "give back" to the island in a direct and meaningful way. This donation is at the discretion of the guest and can be accepted or declined at check out. For more information on the tourism fund please visit BHTA Tourism Fund.
    http://www.bhta.org/index.html

Frequently Asked Questions

  • OUT & ABOUT
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SMOKING & VAPING

As per Barbados Law smoking and the use of e-cigarettes are prohibited in all rooms, balconies, corridors, restaurants and public spaces, therefore the hotel has created dedicated spaces for smoking and vaping. A charge of 250 US$ will be applied to your guest account for any breach of this policy.

PAYMENT QUESTIONS

We accept VISA, Mastercard and Amex for payment on your travel plan. The credit card will be charged according to the payment instructions on your reservation.

WEATHER AND TRAVEL DELAYS
If you anticipate a delay, please contact us as soon as possible to inform us of your situation.  Our team will do their best to accommodate you.
However, guests are encouraged to have comprehensive travel insurance in place for such unexpected circumstances as our our cancellation policy still applies.
If you need to cancel or modify your reservation, it must be done within the specified penalty period to avoid losing your deposit.  For any changes, please email us at stay@Therockleybarbados.com  
 
If your delay is due to  an official severe weather warning/watch issued by or for the island of Barbados, please view the question 'What is the severe weather policy?"  
WHAT HAPPENS IF I NEED TO CANCEL?

Cancellation Policy for guests who booked directly with us:

If you cancel outside of the Penalty Period (detailed below), 100% of the deposit will be refunded less a US$25 processing fee. 
If the cancellation is received within the Penalty Period (detailed below), 100% of the deposit will be forfeited.

Applicable Dates               Penalty Period                Penalty  

24 - 31 December               28-days prior to arrival      Loss of Deposit

1 January - 31 March          21-days prior to arrival       Loss of Deposit

1 April - 23 December        14-days prior to arrival        Loss of Deposit

For guests who have booked through a third-party travel agent or tour operator, please contact them directly to confirm their deposit/cancellation policy

CURRENCY

The official currency of Barbados is Barbadian dollars and we can facilitate foreign currency exchange to Barbadian dollars at the Front Desk of the hotel.

Please remember to notify all of your issuing banks (ATM and Credit Card) that you'll be travelling to Barbados and the dates you'll be travelling on before you leave to ensure access to your funds readily.

WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES? ARRIVING AND DEPARTING
  • Check-in at The Rockley is 4pm and Check-out is at 11 am.
  • Luggage and large items may be stored in our luggage room if you arrive prior to check-in.
  • Early Check Ins/Outs are subject to availability and may incur an additional cost.
WHAT IS THE DRESS ATTIRE AT THE RESORT?

Resort and sports attire is appropriate throughout the day.  We request a cover-up and shoes (flip flops) in the Reception and Dinning Room.

WHAT IS THE WEATHER LIKE IN BARBADOS?

The climate in Barbados is tropical with temperatures ranging from 25 – 30 degrees Celsius/77 to 90 degrees Fahrenheit. In the islands there are two seasons: Wet and Dry.

The Wet Season is from June through November, and the dry season is from December through May.

Brief heavy showers are common throughout the year. We call that Liquid Sunshine.

WHAT IS THE SEVERE WEATHER POLICY

Barbados is rarely affected by severe weather due to its geographic location. The island is situated to the far east of the Caribbean Sea, in the southeastern part of the West Indies. This positioning places Barbados outside of the main hurricane belt.  However, guests are advised to have comprehensive travel insurance in place for such unexpected circumstances.

In the event of an official severe weather system warning/watch issued for or by the island of Barbados resulting in closed airports or cancelled flights:

    • For guests who are unable to arrive in Barbados due to either airport closure or flight cancellations, they can make a ONE TIME date change & rebook at no additional charge (subject to availability). Guests opting to fully cancel their holiday and not rebook will result in full cancellation penalties. Please liaise with your travel agent or the tour operator, or contact us directly at stay@therockleybarbados.com

    •  Guests who are currently on property and unable to depart due to airport closure and/or flight cancellations can extend their stay at a distressed rate. Please contact the reservations team at stay@therockleybarbados.com

      IS THERE AN ATM ON PROPERTY?

      Unfortunately, we do not have an ATM located on property. However, the closest ATM is located in Quayside Center next door, which is a quick 2 minutes’ walk from the hotel.

      WHERE IS THE CLOSEST CATHOLIC CHURCH FOR MASS?

      The closest from the hotel is St. Dominic's Roman Catholic Church, Maxwell Main Road, Christ Church, BB 15042

      MASS TIMES
      Sunday Vigil Mass (Saturday): 6:30 PM
      Sunday: 7:00 AM, 10:30 AM, 6:00 PM
      Tuesday - Friday: 6:30 AM
      Saturday & Holidays: 7:00 AM

      stdominicbarbados.com/

      Email: stdominicbb@gmail.com

      Other Catholic Churches

      WHAT ARE THE AGE RESTRICTIONS AT THE ROCKLEY?

      There are a few regulations concerning age which are strictly enforced.

      Minimum age requirements at The Rockley:

      • To reserve a room ~ 18 years or older
      • To drink alcohol ~ 18 years or older
      • To use the pool, persons under 16 years of age must be supervised by an adult.
      DOES THE ROCKLEY HAVE PARKING FOR HOTEL GUESTS?

      Yes, there is complimentary parking available at the hotel for guests.

      CAN WE DRINK TAP WATER?

      Tap water is safe to drink in Barbados as the island is limestone based and this acts as a natural filter.

      ROOM CAPACITY

      The occupancy of the Junior Suite is 2 adults & 1 child or 3 adults, and the One Bedroom Suite is 2 adults & 2 children or 4 adults. The occupancy of the Two Bedroom Suite is 6 adults & 2 children.

      ARE COTS AVAILABLE FOR INFANTS?

      Complimentary cots can be requested in advance of your stay through stay@therockleybarbados.com. Please note we are unable to place additional beds in the rooms outside of the cots.

      DOES YOUR HOTEL OFFER ROOM ACCOMMODATIONS FOR THE PHYSICALLY CHALLENGED?

      All public areas are completely wheelchair accessible, and we strive to provide the best for all our Rockley guests. While the hotel does not have any specific handicap rooms, the showers are walk-in and we provide handicap shower chairs for guests on request. Please contact us directly to see how we can make your stay more comfortable.

      DO I NEED AN ELECTRICITY ADAPTER?

      The resort has a voltage capacity of 110V for U.S. and Canadian electric razors, hair dryers and other standard electrical equipment used in guest rooms. All European appliances require an adapter.

      CAN I PRE-ARRANGE TO HAVE FLOWERS OR A BOTTLE OF CHAMPAGNE?

      With our fabulous array of amenities, guests can receive gift baskets such as champagne, floral arrangements or specialty food items. For a full list of gifts please contact us at guestservices@therockleybarbados.com.

      IS THERE LAUNDRY AT THE ROCKLEY?

      We do have laundry facilities on some floors.  Please provide your own laundry soap.  More information can be obtained at the Front Desk regarding this service.

      DOES THE ROCKLEY OFFER BABY-SITTING SERVICE?

      Yes, we do offer babysitting services at The Rockley. For more information on rates please contact guestservices@therockleybarbados.com.

      WHAT IS THE DRESS ATTIRE AT THE RESTAURANT?

      Casual attire is appropriate throughout the day. Shoes and cover-ups are required in the lobby and in the restaurant.

      AIRPORT AND AIRLINES

      When travelling to The Rockley confirm your flights into Barbados Grantley Adams International. The airport code is BGI. The following direct flights are offered:

      USA

      CANADA

      • YYZ Airport - Once Daily
      • Montreal International Airport – Once Daily in Winter

      UNITED KINGDOM

      • Manchester International Airport – daily
      • London Gatwick International Airport – multiple airlines daily
      • London Heathrow International Airport – Select flights

      SOUTH AMERICA

      • Panama – twice per week
      TRANSFERS AND TAXI

      Transfers to and from the resort are offered on our website or by contacting stay@therockleybarbados.com. Taxis are also readily available at Barbados Grantley Adams Airport. The Rockley is approximately a 20 minute drive from the airport.